We strive to provide you with the highest quality products and exceptional customer service. In the unlikely event that you are not completely satisfied with your purchase, we have established the following return policy:

1. Returns and Refunds:

- You have 30 days from the date of purchase to initiate a refund or return.

- To be eligible for a refund or return, the products must be unopened and in their original packaging.

- The products must also be within their designated "best by" date at the time of return.

- If these conditions are met, you may request a refund or return.

2. Shipping and Handling:

- Please note that shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part.

- If you received free shipping on your original order, the actual shipping and handling costs incurred by Ole' Towne Jerky will be deducted from your refund.

3. Return Process:

- To initiate a refund or return, please contact us via email at kevin@oletownejerky.com and provide us your order details and reason for the return.

- Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

- Please ensure that the returned products are securely packaged to prevent any damage during transit.

- You are responsible for the return shipping costs, unless the return is due to an error on our part.

4. Refund Processing:

- Once we receive your returned products and verify that they meet the specified criteria, we will initiate the refund process.

- Refunds will be issued using the original payment method used for the purchase.

- Please allow a reasonable processing time for the refund to appear in your account.

5. Exclusions:

- Certain products may be non-returnable for safety and hygiene reasons. This includes any perishable items, such as opened packages or products that have exceeded their "best by" date.

- Gift cards and promotional items are also non-returnable.

We recommend thoroughly reviewing your order upon delivery to ensure it meets your expectations. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team.